Delivery and Returns


Shipments are made during business hours, Monday to Friday, with exception of Swiss public holidays. If you place your order during business hours (GMT+1)  it will  be shipped on the next day. A delivery confirmation and tracking number will be sent by email when the order has left the Andrew and Cole warehouse in Switzerland.

Domestic (FREE): Orders made within Switzerland are shipped with the Swiss postal service and usually take 2-3 working days.

International:  Andrew and Cole uses Fedex as their shipping partner for international orders. Delivery charges cover payment of duty and shipping.

Priority Shipment (Fedex) time is between 3-5 days for following countries:

  • Europe (Germany, France, Italy, Luxembourg, Belgium, Netherlands, UK, Sweden, Monaco, Norway, Greece, Austria, Spain)
  • North America (USA & Canada)
  • Middle East (UAE, KSA, Qatar, Bahrain, Kuwait, Israel, Lebanon)
  • Asia (Singapore)
  • Oceania (Australia)
  • Africa (South Africa)

FREE SHIPPING (Fedex Economy) time is between 5-12 days for following countries:

  • Europe (Germany, France, Italy, Luxembourg, Belgium, Netherlands, UK, Sweden, Monaco, Norway, Greece, Austria, Spain)
  • North America (USA & Canada)
  • Middle East (UAE, KSA, Qatar, Bahrain, Kuwait, Israel, Lebanon)
  • Asia (Singapore)
  • Oceania (Australia)
  • Africa (South Africa)

Returns:
Andrew and Cole does not provide refunds for returned items, in exception of factory defects. Store credit or exchange only in case of undamaged and unworn products. Original packaging must also be intact. Please note, all shipping costs are non-refundable and will be deducted from the store credit amount provided to our customers, if any. To exchange a product, please do not remove the blue plastic band. Removal of the blue plastic band will lead to rejection of exchange by Andrew Cole LLC. Authorized items must be returned for exchange within 7 days of date of arrival. The returns shipping charge from the client back to the warehouse is covered by the client. The returns shipping charge from the warehouse back to the client (with the new/correct product) is covered by Andrew & Cole.

Please try the product in a clean environment. Our products are made of a high quality fabrics made in Italy. We cannot accept returns of overworn, washed, damaged products or with stains. All accessories and items marked as “SALE” are final.